Tag Archive: services


A Republican congressman investigating wrongdoing at the General Services Administration hinted on Thursday that the activities at the beleaguered agency will outstrip what’s been happening with a prostitution scandal at the Secret Service.

“When more of it comes out — some of this scandal — it’s even going to make some of the Secret Service activities look pale,” Rep. John Mica, R-Fla., said in an interview on Fox Business.

He said that he’s been briefed on some of the depositions related to lavish spending activities at the GSA, and predicted: “There’s much more to come,” adding: “It’s not going to pretty.”

When pressed to name some of these activities, Mica, the chairman of the House Transportation and Infrastructure Committee, demurred: “There are referrals by the Inspector General. Criminal referrals, and we expect him to follow through. We don’t want to do anything to jeopardize his position.”

The Veterans Affairs Department is hiring more staff to address the growing mental health care needs of veterans returning from tours in Iraq and Afghanistan, the department announced Thursday.

VA will add 1,900 employees to its existing workforce of 20,590 mental health staff across the country, including 1,600 clinicians and 300 support employees. Clinicians include nurses, psychiatrists, psychologists and social workers. The department will place the additional staff in VA facilities nationwide, allocating funds from the current budget to all 21 Veterans Integrated Service Networks to begin recruiting immediately.

“As the tide of war recedes, we have the opportunity and the responsibility to anticipate the needs of returning veterans,” VA Secretary Eric Shinseki said in a statement announcing the initiative. “History shows the costs of war will continue to grow for a decade or more after the operational missions in Iraq and Afghanistan have ended. As more veterans return home, we must ensure that all veterans have access to quality mental health care.”

Since 2007, the department has expanded its mental health care staff by 41 percent, and has experienced a 35 percent increase in the number of vets receiving mental health services. VA has tried to boost its mental health care services by integrating them into the primary care process and expanding its suicide prevention program, among other initiatives.

“When our troops return home, we need to do everything we can to make sure they get the health care — including mental health care — they need and deserve,” Rep. Tom Rooney, R-Fla., said in a statement. “We have taken tremendous strides in just the last few years to improve mental health services for our troops and veterans, and I’m glad the VA has heeded our bipartisan call to ensure they have the personnel required to meet our veterans’ needs.”

VA’s Office of Inspector General reported in 2011 that some vets who have faced delays in obtaining mental health care services attempted suicide, were hospitalized, or had to seek emergency room help.

The General Services Administration won’t be taking any more chances entrusting regional budgets to regional offices. Federal Computer Week reported Wednesday on a new GSA order, released April 15, that gives the agency’s chief financial officer budget control over the Public Buildings Service. A new position, the Office of Public Buildings Service Financial Services, was created as a liaison so that future mind-reader-related expenses will have to clear more hurdles before being approved.

In establishing new safeguards like this, GSA may be doing more than saving face: The agency is attempting to save its very presence in government. Rep. Jeff Denham, R-Calif., chairman of the House Transportation and Infrastructure Committee’s Economic Development, Public Buildings and Emergency Management Subcommittee, told Federal News Radio on Thursday that GSA needs to “justify their existence” to Congress. “I am prepared to systematically pull apart GSA,” Denham said, adding all the agency’s functions should be outsourced if executives cannot demonstrate they have a handle on spending.

To that end, GSA is taking steps both big and small: Agency employees in Washington will no longer receive free parking permits, Federal Times reported Wednesday. The new parking policies, whose implementation has been delayed since August 2011, will take effect April 27. Though employees were aware these changes would be taking place long before the current scandal came to light, the parking issue has gained renewed significance since GSA’s inspector general revealed during a hearing Wednesday that PBS regional commissioner Jeffrey Neely’s wife had been receiving[[using?]] free parking, despite not being a federal employee.

All this unexpected, not-necessarily positive focus on Las Vegas has caused Nevada’s two senators to unite across the aisle on one issue. Senate Majority Leader Harry Reid, D-Nev., and Sen. Dean Heller, R-Nev., both delivered impassioned defenses of their state’s tourism and conference hub this week, The Washington Post reported. Both emphasized that the location of the GSA conference played no part in the scandal, which was primarily an administrative failure, and that the city’s reputation should not suffer as a result. Heller’s push for Vegas occurred on the Senate floor Wednesday, where the up-for-reelection lawmaker held up a large placard reading “Tourism = Nevada Jobs.” Considering Reid has publicly backed Heller’s election opponent, Rep. Shelley Berkley, D-Nev., it’s doubtful the two will be agreeing on much else any time soon.

Other lawmakers have set out to right GSA’s wrongs the old-fashioned way: by pushing legislation. Among the many new federal-spending-related bills members of Congress have announced this week they intend to introduce, as reported by Federal Times: Sen. Tom Coburn, R-Okla., seeks to cut federal conference spending by 20 percent from 2010 levels as well as require agencies to report their conference activities and spending four times a year. Coburn plans to attach the new measure to a pending postal reform bill. This is in addition to new intended legislation from Sen. Claire McCaskill, D-Mo., that calls for conference spending caps and annual reports.

Roth Delays in Perspective

Many federal employees will have to wait a little longer to begin investing in the Thrift Savings Plan’s new Roth 401(k) option. The Defense Finance and Accounting Service, which administers payroll services to several agencies, including the White House, will not be ready to offer employees the added retirement investment option by May 7, the date of the official launch, as we have reported. A Washington Post report put the hold-up into perspective, noting, “at least three-fifths of federal workers” will face delays.

Officials cited complicated and differing pay systems as reasons for the delay.

The Roth offering, which the Federal Retirement Thrift Investment Board has been working on rolling out for a while, is similar to the one available to private sector employees. It will allow federal employees to invest money that’s already been taxed so it cannot be taxed again upon withdrawal, unlike a traditional TSP investment. The board, which oversees the TSP, said last week that not all federal agencies have completed the transition required to implement the Roth option and some would need additional time after May 7.

The benefit will not be available to civilian Defense Department employees and service members until summer or early fall.

The Roth option is a game-changer for younger federal employees in particular, TSP officials believe. It also could be a draw for young service members, who often receive annual allowances of $20,000 to $25,000 and would be better off being taxed on those earnings than their presumably higher income at the time they retire.

Feds can contribute up to $17,000 to the traditional TSP and the Roth option combined in 2012. The Internal Revenue Service announced last fall that the cap on individual TSP contributions in 2012 would increase $500, from $16,500 to $17,000, as a result of the change in the cost-of-living index. Employees 50 and older can contribute an additional $5,500.

Life Insurance Changes

Some civilian employees deployed to Iraq will see changes to their life insurance coverage, according to the Office of Personnel Management.

Employees who chose Federal Employees’ Group Life Insurance Basic and/or Optional insurance, who were notified of deployment to Iraq before Jan. 1 and who were deployed after that date cannot retain their current elected coverage, the OPM memo stated. Those who picked FEGLI Basic and/or Optional insurance and were notified of deployment to Iraq before Jan. 1 and were deployed prior to that date are allowed to keep their elected coverage, according to the guidance.

The end of contingency operations in Iraq, effective Dec. 31, 2011, prompted the change. The 2009 National Defense Authorization Act expanded FEGLI election opportunities for civilian employees deployed to Iraq in support of a contingency operation. The changes were effective Jan. 1.

In addition, employees notified of deployment, but who requested an election after Jan. 1 are not eligible to enroll in FEGLI coverage, even if they filed the request within 60 days after receiving the notice of deployment, the guidance said.

Training Days

Federally Employed Women is holding its 43rd national training program July 16 through July 20 in Detroit. This year’s theme is Wheels of Change Keep on Moving. Click here for registration and cost information.

As congressional hearings on spending excess at the General Services Administration rage on, one lawmaker is introducing legislation aiming to prevent future waste.

Sen. Claire McCaskill, D-Mo., announced Wednesday she intends to introduce the Accountability in Government Act. McCaskill, chairwoman of the Senate Homeland Security and Governmental Affairs Subcommittee on Contracting Oversight, has been investigating GSA spending practices since 2010.

The bill would require approval from a federal agency head or designee for all conferences costing more than $200,000. It also would require agencies that sponsor conferences to report details annually to Congress.

The legislation includes stricter provisions on bonuses, as well: It prohibits agencies from awarding bonuses to employees or supervisors under investigation by an inspector general or who have failed to follow contracting regulations, as well as any employee whose actions have contributed to “fraud, waste or abuse of taxpayer dollars,” according to the release.

“With this latest effort, I’m aiming to make sure that agency leaders can’t just shrug off responsibility for wrongdoing, and to see that employees who betray the public’s trust by wasting taxpayer dollars are punished, not rewarded, for bad behavior,” McCaskill said in the release.

One of the biggest points of congressional outrage over the General Services Administration’s Las Vegas conference scandal has been the fact that GSA spent more than $6,000 — a small fraction of the conference’s $823,000 price tag — on 300 commemorative coins for conference attendees.

House Oversight and Government Reform Committee Chairman Darrell Issa, R-Calif., has been particularly vocal about the coins at this week’s hearings, calling their production “hypocritical” for an agency meant to focus on how to best cut administrative costs from government. Issa, however, has held substantially different views on commemorative coin legislation in the past, The Huffington Post reported Thursday.

Issa has supported more than two dozen pieces of legislation backing special U.S. Mint coins celebrating historical events or American organizations, according to The Huffington Post. Among the Mint coin productions that Issa has backed have been commemorations of former President Ronald Reagan, the Model T, the National Baseball Hall of Fame and the 100th anniversary of Mother’s Day (half the profits from this run of coins would go to the Susan G. Komen for the Cure Foundation if the bill passes the Senate).

The Huffington Post also points to coins GSA minted in 2008 to mark the presidential transition as evidence that agency spending also went unchecked under President Bush. Issa’s office denied the Bush administration had anything to do with the coins, telling The Huffington Post they were approved by President Obama’s transitional committee.

“It’s pathetic and ironic that someone is offering a GSA Obama-Biden transition commemorative as an example of waste under the Bush administration,” Issa spokesman Fred Hill told The Huffington Post. “They’re even throwing Obama’s own transition team under the bus in an effort to blame Bush.”

But The Huffington Post stuck with its story, saying sources confirmed the coins were approved by GSA leadership under Bush.

The General Services Administration should appoint special overseers in each region to prevent the misuse of government funds and ensure scandals like the one related to its Western Regions conference don’t happen again, a Senate committee chairman said Wednesday.

GSA’s newly minted acting administrator should assign 11 “special oversight officers” to work in each of its regions for a period of time to improve accountability, suggested Sen. Barbara Boxer, D-Calif., during one of several hearings this week investigating waste, fraud and abuse at the agency stemming from a 2010 lavish Las Vegas conference costing taxpayers more than $820,000. Congress began holding hearings in earnest this week to further investigate the scandal and publicly make the case for better management and oversight at GSA.

“What is so outrageous about this is that these bad actors have sullied the reputation of so many people,” said Boxer, who chairs the Senate Environment and Public Works Committee. She urged acting Administrator Dan Tangherlini to continue to reach out to GSA employees to encourage communication at all levels and also to emphasize reform and accountability. She recommended that Tangherlini send “the best people” to oversee operations at each of the agency’s 10 regions and at headquarters in Washington. There are new acting administrators in four regions now, including Region 9, which hosted the conference, according to Tangherlini, who said he would consider Boxer’s idea to assign special regional overseers.

Tangherlini, who has made an effort to communicate regularly with agency employees since taking the helm just a few weeks ago, said many of GSA’s nearly 13,000 employees are outraged and embarrassed by the scandal. “I asked employees to reach out to me. They have not been shy,” said Tangherlini, who testified along with GSA Inspector General Brian Miller.

Since the IG report was published earlier this month, former GSA Administrator Martha Johnson resigned and several top officials are under investigation. Ten career employees are on administrative leave. Tangherlini said he plans to implement additional checks and balances and centralize more agency functions, including financial operations, to ensure public funds are spent properly. The former Treasury Department official already has moved aggressively to manage the fallout from the scandal: He’s canceled 35 conferences, eliminated a controversial employee rewards program and demanded reimbursement from officials who threw private parties in their rooms during the Las Vegas conference.

Miller, who took the unusual step of briefing Johnson on his findings in the middle of the investigation last May, said the release of the report has strengthened the federal oversight process. “The oversight system worked,” Miller said. “My office aggressively investigated, audited, interviewed witnesses and issued a report. No one stopped us from writing the report and making it public.” He noted the investigation has prompted the workforce to speak out. “GSA’s honest and hardworking employees have been empowered to bring issues to our attention, and they are now doing so,” he said. “We have more work than ever.”

The IG did not offer any specifics related to other ongoing investigations, but made it clear that his office continues to uncover waste, fraud and abuse at GSA. “Every time we turn over the proverbial stone, we find 50 more things,” he said.

ARCHIVES

Why is this man smiling? Jeff Neely, the Western Region director of the General Services Administration, is probably asking himself this question. In case you haven’t heard, Neely invoked the Fifth Amendment when he was called before Congress this week to explain why he approved $823,000 in expenses for a GSA management retreat at a Las Vegas casino and resort.

This cheesy photo was taken by Neely’s wife on one of his five government-paid recon trips to Vegas to scope things out before the retreat. She then posted the picture on her Google Plus account. Seriously. (Hat tip to my friends at Government Executive who shared the snap after it was unearthed by ABC News.)

The GSA scandal story has taken off, I think, because most of us cannot believe that any federal manager would approve a budget that included $8,000 for a mind reader, $75,000 for a bicycle building team building exercise and $44 a person breakfasts. Oh, yeah, let’s not forget the $6,000 for commemorative coins and the $8,000 for participant “yearbooks.” (There are recaps of all this everywhere, including the Wall Street Journal, Bloomberg BusinessWeek and The Washington Post.)

Maybe I just fell off the turnip truck, but I can’t believe it myself because I know of federal agencies that aren’t even providing free bottles of water or coffee during training events. Honestly, I can’t think of any of my private sector clients that spend the kind of money that Jeff Neely authorized. In a post-meltdown world, it’s just not good form.

So, I won’t venture to psychoanalyze Neely’s motivations in engineering this mess, but I can think of three questions that any leader – public sector or private – should ask themselves before authorizing a mega-bucks budget.

  • Would I spend my own money this way? This seems like a pretty good place to start. Would you go on five planning trips (and authorize three more) if you had to pay out of your own pocket? Would you stay in a $500 to $1,200 a night hotel suite for multiple nights if it was coming out of your wallet? If the answer is no, that’s a warning sign.
  • Am I trying to hide it? Neely must have had some warning signs of his own in planning the meeting. It’s reported that he asked a GSA lawyer to give an opinion on the $75K bike building session but to not write it down because it might “become discoverable.” If that little voice inside your head says, “Let’s make sure we hide this,” that’s a pretty good indication that you shouldn’t do it.
  • What’s my point of reference? It’s been widely reported that Neely directed his staff to make the Vegas meeting “over the top.” In the process, the budget ballooned from $300,000 to over $800,000. Seriously, dude — over the top compared to what? Compared to what other federal agencies do for their management conferences? Compared to what Goldman Sachs does for theirs? Compared to what most people on Planet Earth would find acceptable? Making sound decisions about spending other people’s money requires a point of reference that is grounded in reality.

What other questions should Jeff Neely have asked himself? What’s your take on this story?

Executive coach Scott Eblin’s goal is to help you succeed at the next level of leadership. Throughout the week, he’ll offer his take on the leadership lessons in the news and his advice on your most pressing leadership questions. A former government executive, Scott is a graduate of Harvard’s Kennedy School of Government and is the author of The Next Level: What Insiders Know About Executive Success.

Want to contribute to this story? Share your addition in comments.

Please enable JavaScript to view the comments powered by Disqus.

A far-reaching document request to 23 agencies sent on April 10 by House Oversight and Government Reform Chairman Darrell Issa, R-Calif., may be an expensive burden on agencies for a mere “fishing expedition,” observers told Government Executive.

As he prepared for this week’s hearings on the General Services Administration’s $820,000 Western Regions conference in Las Vegas, Issa wrote to the heads of 23 departments and agencies demanding a list of overnight conferences they had funded since Jan. 1, 2005, that were attended by more than 50 employees.

Specifically, he seeks dates, locations, costs and funding sources as well as names, titles and salaries of department event planners. He also wants addresses or live electronic links to all agency website pages that were used to “promote, track or commemorate department conferences.” The material is due by noon on April 23.

As background in his letter, Issa cited President Obama’s 2009 condemnation of “frivolous” spending on out-of-town conferences. Issa targeted GSA and other major departments, singling out the Social Security Administration for past problem conferences and noting coming conferences in Las Vegas by the Environmental Protection Agency, and the Health and Human Services and Defense departments.

Issa also expressed skepticism about the Consumer Financial Protection Bureau’s recent advertisement to hire an “invitations coordinator” who would make as much as $102,900 a year to book officials’ appearances.

Such “requests for detailed information often are little more than fishing expeditions, to see what other cases a detailed look might bring,” said Donald Kettl, dean of the University of Maryland’s School of Public Policy. “Issa’s request would require a massive investment of government resources — the request itself could waste far more money than it could save, and it would inevitably create a chilling effect on the very government managers responsible for rooting out and eliminating waste. “

Kettl added, “it’s impossible to defend what GSA did in Las Vegas.” But the agency “has enormous responsibility to leverage billions of dollars of real estate and purchases on behalf of taxpayers. It needs to meet with vendors and landlords, and its staff needs to gather periodically to reinforce the shared mission and to devise smart strategy. In fact, nothing would be more wasteful than not meeting — GSA’s managers would risk being picked off individually by smart private sector operatives who could outmaneuver them if meetings can’t reinforce government policy and strategy.”

Joe Newman, communications director for the nonprofit Project on Government Oversight, said, “there is a need for aggressive oversight of the GSA scandal. In general, we support the chairman [Issa] broadening the scope to include other departments and agencies.” But, he added, “it’s equally important that this not turn into a massive fishing expedition that becomes a drain on resources, and in that regard, limiting the request to overnight conferences attended by more than 50 employees will help do that.”

Paul C. Light, a professor of public service at New York University, says much of the data on agency conferences already exist in the inspector generals’ semiannual reports that could be read by Oversight committee staffers. “They’re pretty dense, so it’s no one’s favorite job,” he said, jokingly adding the congressional committees could bring in a clown and a psychic “in costume, which would make good television.”

But the deeper question, Light said, is why the GSA inspector general didn’t use existing authority to alert Congress to the presence of a significant vulnerability using the tool of the seven-day letter. “The IGs are post hoc investigators, but they could have told Issa 11 months ago,” or they could have used their authority before then “to simply say this conference is canceled,” Light said. The IG’s problem in large part is flat or declining staffing levels, he said.

The GSA conference in the end “is small potatoes, a micro-scandal representing something deeper about the system,” Light said, citing such issues as what is wrong with the government’s personnel system and chain of accountability.

GSA, meanwhile, is reacting with steps that go further than simply preparing documents for Issa. As acting Administrator Daniel Tangherlini told House panels Monday and Tuesday, GSA has consolidated conference oversight in the new Office of Administrative Services.

The office now is responsible for reviewing contracts for conference space, amenities, proposals and budgets; coordinating with events planners; overseeing awards ceremonies, travel and accommodations; procuring new training for employees on conference planning and attendance.

ARCHIVES

Why is this man smiling? Jeff Neely, the Western Region director of the General Services Administration, is probably asking himself this question. In case you haven’t heard, Neely invoked the Fifth Amendment when he was called before Congress this week to explain why he approved $823,000 in expenses for a GSA management retreat at a Las Vegas casino and resort.

This cheesy photo was taken by Neely’s wife on one of his five government-paid recon trips to Vegas to scope things out before the retreat. She then posted the picture on her Google Plus account. Seriously. (Hat tip to my friends at Government Executive who shared the snap after it was unearthed by ABC News.)

The GSA scandal story has taken off, I think, because most of us cannot believe that any federal manager would approve a budget that included $8,000 for a mind reader, $75,000 for a bicycle building team building exercise and $44 a person breakfasts. Oh, yeah, let’s not forget the $6,000 for commemorative coins and the $8,000 for participant “yearbooks.” (There are recaps of all this everywhere, including the Wall Street Journal, Bloomberg BusinessWeek and The Washington Post.)

Maybe I just fell off the turnip truck, but I can’t believe it myself because I know of federal agencies that aren’t even providing free bottles of water or coffee during training events. Honestly, I can’t think of any of my private sector clients that spend the kind of money that Jeff Neely authorized. In a post-meltdown world, it’s just not good form.

So, I won’t venture to psychoanalyze Neely’s motivations in engineering this mess, but I can think of three questions that any leader – public sector or private – should ask themselves before authorizing a mega-bucks budget.

  • Would I spend my own money this way? This seems like a pretty good place to start. Would you go on five planning trips (and authorize three more) if you had to pay out of your own pocket? Would you stay in a $500 to $1,200 a night hotel suite for multiple nights if it was coming out of your wallet? If the answer is no, that’s a warning sign.
  • Am I trying to hide it? Neely must have had some warning signs of his own in planning the meeting. It’s reported that he asked a GSA lawyer to give an opinion on the $75K bike building session but to not write it down because it might “become discoverable.” If that little voice inside your head says, “Let’s make sure we hide this,” that’s a pretty good indication that you shouldn’t do it.
  • What’s my point of reference? It’s been widely reported that Neely directed his staff to make the Vegas meeting “over the top.” In the process, the budget ballooned from $300,000 to over $800,000. Seriously, dude — over the top compared to what? Compared to what other federal agencies do for their management conferences? Compared to what Goldman Sachs does for theirs? Compared to what most people on Planet Earth would find acceptable? Making sound decisions about spending other people’s money requires a point of reference that is grounded in reality.

What other questions should Jeff Neely have asked himself? What’s your take on this story?

 

 

 

 

Executive coach Scott Eblin’s goal is to help you succeed at the next level of leadership. Throughout the week, he’ll offer his take on the leadership lessons in the news and his advice on your most pressing leadership questions. A former government executive, Scott is a graduate of Harvard’s Kennedy School of Government and is the author of The Next Level: What Insiders Know About Executive Success.

Want to contribute to this story? Share your addition in comments.

Please enable JavaScript to view the comments powered by Disqus.

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